Cashback and loyalty points

With Canapa Market cashback, eligible purchases let you earn points and turn them into discount vouchers for future orders. The benefit is credit to spend in the store, rather than a refund to your payment method.

1 euro of eligible products = 1 point

You earn 1 point for every euro actually spent on eligible products, including VAT and after discounts. Points are calculated on each order’s eligible total and rounded down to a whole point: for example, €49.90 of eligible products earns 49 points.

Shipping, gift wrapping and additional fees do not earn points. You need a customer account to participate: guest orders and orders placed before the programme was activated do not earn points.

100 points become a €6 discount

Once your points are available, you can convert them in blocks of 100 points, each worth €6. This ratio corresponds to nominal cashback of 6% on eligible spending, before rounding and subject to the conversion and redemption conditions.

You can keep points you have not yet converted and add points from future orders, until they expire. A voucher can cover up to 30% of the product total in your cart; shipping does not count towards the minimum spend.

When do points become available?

• Online payments: 21 days after the order’s first shipment, provided payment has been confirmed.
• Cash on delivery: 30 days after the order’s first shipment, unless cancellations, uncollected orders or refunds require an adjustment.

Before points become available, they appear under pending points. Points shown on product pages are estimates: the actual total depends on eligible products, applied discounts and rounding at order level.

How to use your cashback

1. Sign in to your account and open My loyalty points.
2. Check your available balance and choose how many points to convert, in multiples of 100.
3. Create your personal voucher and apply it to your cart from your points page or the cart’s loyalty panel.
4. Check the order summary: your cart must meet the voucher’s minimum spend.

Sign in to your account and check your points

Points and voucher validity

• Points are valid for 12 months from the date they become available. When you convert points, those closest to expiry are used first.
• Vouchers are valid for 90 days from issue, are personal and can be used once. Partial redemption is not available.
• Loyalty vouchers cannot be combined with other discount codes. They can be used on products already on sale, subject to the 30% limit and the other conditions.
• New points are earned on the amount actually paid for products after applied discounts.

Returns, cancellations and expiry

Cancelled or refunded orders, including partial refunds, may lead to recalculation of earned points and an adjustment to your balance. If a benefit has already been used, any negative balance is offset by points from future purchases.

If you cancel an unused voucher, or it expires, only points that are still valid under their original expiry date are returned: conversion does not extend the validity of your points.

Keep track in your account

Under My loyalty points, you can see your available balance, convertible credit, pending points, upcoming expiry dates, issued vouchers and transaction history. Before converting points, you can check the voucher’s value and minimum cart spend.